Overview
Purpose of the Article
This article explains how notaries can set up their payout account in Notary Hub to receive earnings from completed signing sessions. Connecting your bank or debit account is required to receive deposits from Notary Hub.
Who Should Use This Guide
This guide is for notaries who are onboarding to Notary Hub and need to enable payment transfers to their personal or business bank account.
Key Takeaways
- How to securely link your bank account to Notary Hub
- Required verification details
- Managing or updating your payout information
Prerequisites
What You Need Before Starting
- A Notary Hub notary account
- A valid government-issued ID (for identity verification, if required)
- Your bank account or debit card information (routing and account number, or card number)
Step-by-Step Instructions
Connect Your Payout Account
| Instructions | Visuals |
|---|---|
| Log in to your Notary Hub account and navigate to the Onboarding page. |  |
| Click "Complete This Step" next to the "Set Up a Payout Account" step. |  |
| Alternatively, you can get to this page through "My Profile" located under the user profile icon. |  |
| Under the "Billing" tab, click the "Connect" button next to "Your Payout Account." |  |
| A secure form will appear with options to connect either a debit card or a bank account. |  |
| For debit card setup: enter your full card number, expiration date, and CVV code. |  |
| For bank account setup: enter your routing number, account number, account holder name, and account holder type. |  |
| Click "Save" to securely save your payout information. |  |
| You’ll be redirected to Stripe to enter information about your business. |  |
| Verify your personal details and click "Continue" at the bottom of the page. |  |
| Enter business details and click the "Continue" button. |  |
| Review that the information is correct and click "Agree and submit" at the bottom of the page. |  |
| You will be returned to Notary Hub with the "Set Up a Payout Account" step marked as complete. |  |
Edit Your Payout Account
| Instructions | Visuals |
|---|---|
| Log in to your Notary Hub account and navigate your profile page. |  |
| Click the "Billing" tab at the top of the page. |  |
| To change which account your payments are deposited into, click the "Edit" button next to "Your Payout Account." |  |
| Enter your new payout method of a debit card or bank account and click the blue "Save" button. | |
Verifying Successful Setup
- Once setup is complete, your payout account status will show up in the Billing page.
- You can view payout history and upcoming transfers in the "My Payouts" tab.
Troubleshooting & Frequently Asked Questions
Frequently Asked Questions
Q: What if I don’t have a bank account?
- A: You can use a debit card linked to a valid financial institution instead.
Q: Is my bank information secure?
- A: Yes. Notary Hub uses encrypted and PCI-compliant payment providers to handle all banking and payout details.
Q: When will I receive my first payment?
- A: Payouts are typically processed within 2–3 business days after a completed signing session.
Q: Can I change my payout account later?
- A: Yes. Go to Account Settings > Billing and select Edit next to your payout account to update your bank or card details.
Q: Why is my account still showing “Pending”?
- A: Some banks may require verification. Please allow up to 24 hours or check your email for any action items.
Q: Do I need to set up a payout account before taking signings?
- A: Yes, you must have one configured as part of the onboarding steps.
Q: Can I split my payouts between multiple accounts?
- A: Not at this time. Notary Hub supports one active payout account per user.
Q: What name should I use for my payout account?
- A: Use your full legal name that matches your ID and bank account records to prevent verification issues.
Q: I entered the wrong account info—what should I do?
- A: Go to your Payout Settings and update the details immediately. If funds were sent to the wrong account, contact support as soon as possible.
Q: Are there any fees for receiving payouts?
- A: Notary Hub does not charge payout fees, but your bank may apply its own processing or transaction fees.
Q: Can I receive payouts to a business bank account?
- A: Yes. Just make sure the account is under your business name and you provide accurate details during setup.
Q: My account was verified, but I haven’t been paid. What’s going on?
- A: Check the "My Payouts" tab for payout status. If a session is still pending finalization or quality checks, your payment may be queued for the next cycle.
Q: Do I get a payment receipt or confirmation?
- A: Yes. Each completed payout will be recorded in your Earnings tab and a confirmation email will be sent.
Q: What if my bank account is closed or frozen?
- A: Update your payout details immediately in Notary Hub. Failed payments will be returned, but may take several days to process.