Overview
Purpose of the Article
This article explains how Self RON subscribers on Notary Hub can use the Custom Pricing feature to set their own session fees. It walks through how the feature works, outlines pricing flexibility, and provides key legal and payment considerations.
Who Should Use This Guide
This guide is intended for notaries subscribed to the Self RON plan who want more control over their session pricing.
Key Takeaways
- Difference between Fixed Pricing and Custom Pricing
- How to configure your custom pricing rates
- Platform usage and payment fees
- Legal considerations for setting notary fees
Fixed Pricing vs. Custom Pricing Overview
Fixed Pricing (Default)
- $21 for the first stamp, $15 for each additional
- Notary receives 75% of the fee
Custom Pricing (Flexible)
- Notary sets their own rate, up to their state's legal maximum
- Notary keeps 100% of the fee
- Platform usage fees and payment processing fees may apply
Step-by-Step Instructions
How To Enable Custom Pricing from Profile Settings
| Instructions | Visuals |
|---|---|
| Log in to Notary Hub and navigate to your profile. |  |
| Go to the "Custom Prices" tab. |  |
| Use the toggle switches here to control whether your custom pricing is visible to clients and whether to use Notary Hub standard fees or custom pricing. |  |
| To set up custom pricing, click the "Create Price" button. |  |
| Enter a label and an amount for your custom price, and click the blue "Save" button. |  |
| Repeat this process to create any additional custom pricing of your choice. |  |
| To use these custom prices, make sure to have the "Default to use Notary Hub standard fees for constituents" setting toggled to off. |  |
How to Apply Custom Pricing During Signing Creation
| Instructions | Visuals |
|---|---|
| Log in to Notary Hub and navigate to the "My Signings" page. |  |
| Click the blue "Create New Signing" button. |  |
| Fill in the required information of email, date, and time. |  |
| In the "Self RON+ Pricing" section, check the box next to "Check this box to choose the price that your constituent will pay. Enter an estimated cost below. You may modify the amount until the end of the signing session. This amount will be visible to your constituents." |  |
| Select your custom price level by typing the first few letters of the label you previously created. |  |
| Select the radio button next to how you would like to collect the fees. |  |
| Finish uploading any documents, and click the blue "Request a Session" button when you are ready. |  |
How to Use Custom Pricing During a Signing Session
You can set up custom pricing even during the signing session itself. Be sure to share your fee with the client before the session begins. If circumstances change — such as additional documents being added — you can adjust your pricing mid-session to reflect those changes.
| Instructions | Visuals |
|---|---|
| Log in to Notary Hub and navigate to the "My Signings" page. |  |
| Click "Go to Signing" button next to the session you would like to join. |  |
| Review your video and audio settings and click the blue "Join Now" button when you are ready. |  |
| After joining the signing session, click the blue "Show Participant List" button. |  |
| A sidebar will appear with participant information. |  |
| Here you can select which participant will be charged. |  |
| You can also review and edit your custom pricing under the "Self RON+ Pricing" section. |  |
Platform Usage Fees & Tiers
Choosing How to Collect Fees
With Self RON, you have the flexibility to decide how client payments are handled for each session:
I will collect constituent fees
You collect payment directly using any method you choose (cash, check, Venmo, etc.). No processing fees apply, and Notary Hub does not track or facilitate these transactions.Notary Hub will collect the fees
Notary Hub will securely collect the client’s payment via credit card and deposit the funds to your registered payout account—minus a 5% processing fee. Payments are typically transferred within minutes of receipt.
Usage-Based Platform Fee Structure
There is no ongoing cost to enable Custom Pricing. Instead, a graduated platform usage fee is applied based on how many Self RON sessions you complete in a month:
| Self RON Sessions (per month) | Platform Fee |
|---|---|
| None | $0.00 |
| First session | $10.00 |
| 2–5 sessions | $20.00 |
| 6–20 sessions | $40.00 |
| 21+ sessions | $50.00 (cap) |
This pay-as-you-go structure ensures you only pay when you actively use Custom Pricing.
Getting Paid
On-Platform Payments
- Payments collected through Notary Hub are deposited instantly (minus 5% processing fee)
- Funds are transferred via your linked Stripe or bank account
Off-Platform Payments
- You may collect payment via your own method (e.g., cash, check, mobile app)
- No processing fees apply, but Notary Hub does not track or enforce the transaction
Compliance & Legal Considerations
State-Specific Fee Limits
- Always adhere to your state’s maximum allowable notarial fees
- Visit your state notary division website if unsure
Recordkeeping
- All completed custom-priced sessions appear in your Notary Journal
- You may export transaction history for accounting
Other Considerations
- Some states restrict convenience or technology fees
- Keep documentation of client agreement to your pricing
Frequently Asked Questions
Q: What is the difference between Fixed Pricing and Custom Pricing in the Self RON plan?
- A: Fixed Pricing uses platform-set rates. Custom Pricing lets you choose your fee and keep 100%, minus applicable platform fees.
Q: How do I activate Custom Pricing in my Notary Hub account?
- A: Go to your profile settings, find the "Custom Prices" tab, and toggle "Default to use Notary Hub standard fees for constituents" to the off position.
Q: Can I set different fees for different types of services?
- A: Yes. You can structure your fees based on service type or document count.
Q: Is there a maximum I can charge?
- A: Yes. You must follow the fee cap set by your state law.
Q: Do I keep 100% of the fee?
- A: Yes, but only after deducting any platform or payment processing fees.
Q: What are the usage fees?
- A: $10 for 1 session, $20 for 2–5 sessions, with a $50 max per month.
Q: If I don’t use Custom Pricing one month, do I still pay a fee?
- A: No. If you run zero custom sessions, you pay $0.
Q: Can I switch back and forth between Fixed and Custom Pricing?
- A: Yes. You can toggle between plans before a session.
Q: How do I collect off-platform payments?
- A: You must collect them manually via the method of your choice.
Q: How quickly do I get paid through the platform?
A: Payouts are processed instantly through your linked Stripe or bank account.
-
- Q: Can I change my custom pricing defaults after creating them?
A: Yes, you can update, delete, or create new pricing options in your profile’s Custom Prices tab at any time.
Q: Will my clients see the custom pricing before they agree to a session?
- A: Yes, clients will see the fee amount before confirming their participation in a session.
Q: Can I create different custom prices for individual signers in the same session?
- A: No, custom pricing applies per session. You can select which participant will be charged but only one fee applies per transaction.
Q: Is there a limit to how many custom price options I can create in my profile?
- A: No, you can create as many custom price levels as you need.
Q: What happens if I forget to apply custom pricing before a session begins?
- A: You can still adjust pricing during the session through the participant list panel, as long as the session is active.
Q: Are off-platform payments reported in my Notary Hub journal or history?
- A: No, payments collected outside of Notary Hub are not tracked or recorded in the platform’s journal.
Q: Can I charge different fees for different document types (e.g., affidavits vs. deeds)?
- A: Yes, you can create labeled pricing options for various services and select the appropriate one per session.
Q: Do platform usage fees apply if the client cancels a session?
- A: No, fees are only charged for completed custom-priced sessions.